October 22, 2012
Further to my article on the Customer Service Standard which came into force January 1, 2012 in respect of goods and service providers in Ontario pursuant to the Accessibility for Ontarians with Disabilities Act (“AODA”); annual compliance reports are due on or before December 31, 2012.
Organizations with 20 or more employees (both in the private sector and not-for profit organizations), in addition to abiding by the compliance requirements listed below must file compliance reports with the Ministry of Community and Social Services updating the Ministry on their progress, as further outlined on their website, here. The Ministry provides an easy on-line tool aiming to help organizations file their compliance reports in a timely and efficient manner.
As previously outlined, in order to comply with the Customer Service Standard, organizations in Ontario who provide goods or services to the public and have at least one (1) employee must do as follows:
Please note that the Ministry has also provided a general compliance wizard outlining upcoming compliance requirements and obligations under AODA that Ontario organizations should be aware of and which will serve as a useful tool alerting organizations to upcoming deadlines.